VetCalc Privacy Policy
Effective Date: 24 July 2026
Last Updated: 24 July 2026
VetCalc (“VetCalc“, “we“, “our“, “us“) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, why we collect it, how we use it, how long we keep it, and the choices available to you.
VetCalc has been designed for veterinary professionals, veterinary students, researchers and other animal health professionals. We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where applicable, other international privacy laws.
1. Who We Are
VetCalc is an online clinical decision-support platform providing veterinary calculators, reference tools, educational resources and account services.
Website
2. Information We Collect
Depending on how you use VetCalc, we may collect the following categories of information.
Account Information
When you register for an account we may collect:
- First name
- Last name
- Email address
- Password (stored securely in encrypted or hashed form)
- Mobile telephone number (optional)
- Country
- Region
- City
- Profession
- Primary clinical area
- Professional registration details (optional)
- Verification status
- Account preferences
Professional Information
Where users choose to provide it, we may collect:
- Professional registration number
- Registration authority
- Registration country
- Professional role
- Clinical interests
- Verification information
Registration details are collected solely to support professional verification and improve platform integrity.
Calculator Usage
When using VetCalc we may store:
- Saved calculations
- Favourite tools
- Recently used tools
- Progress within multi-step calculators
- User preferences
- Calculator settings
Unless specifically requested by a calculator feature, users should avoid entering personally identifiable client or animal information.
Technical Information
We automatically collect certain technical information including:
- IP address
- Browser type
- Device type
- Operating system
- Screen resolution
- Pages visited
- Referral source
- Date and time of access
- Cookie identifiers
- Anonymous analytics information
Communications
If you contact us we may retain:
- Emails
- Contact forms
- Support requests
- Bug reports
- Feature requests
- Feedback
3. How We Use Your Information
We use personal information to:
- Create and manage your VetCalc account
- Authenticate users
- Verify professional registrations
- Save calculator history
- Save favourite tools
- Improve platform functionality
- Provide customer support
- Respond to enquiries
- Improve website performance
- Detect fraud or abuse
- Maintain platform security
- Meet legal obligations
Where consent has been provided, we may also use information to send:
- Product updates
- Educational content
- Platform announcements
- Service notifications
Users can opt out of non-essential communications at any time.
4. Lawful Basis for Processing
Depending upon the activity, we rely upon one or more of the following legal bases:
- Consent
- Performance of a contract
- Legitimate interests
- Compliance with legal obligations
Professional verification is processed because VetCalc has a legitimate interest in maintaining a trusted professional platform.
5. Professional Registration Verification
If you submit professional registration information, VetCalc may:
- verify publicly available registration information
- compare submitted information with publicly available registers
- manually review submitted credentials
- record verification status
Verification confirms that registration information appears valid.
Verification does not certify professional competence, current employment or fitness to practise.
6. Cookies
VetCalc uses cookies and similar technologies.
These include:
Essential Cookies
Required for:
- login
- security
- session management
- saved preferences
These cookies cannot normally be disabled.
Analytics Cookies
Used to understand:
- website usage
- performance
- popular calculators
- user journeys
These cookies are optional where consent is required.
Advertising Cookies
Where advertising is displayed, cookies may be used to:
- measure campaign performance
- prevent repeated advertisements
- support frequency capping
- improve advertising relevance
Users can manage cookie preferences through the VetCalc Cookie Settings.
7. Advertising
VetCalc may display advertising to support free access to the platform.
Advertising may be based upon:
- page context
- speciality interests
- general usage statistics
VetCalc does not sell personally identifiable information to advertisers.
Where audience reporting is provided to advertisers it will normally be aggregated and anonymised.
8. Analytics
We may use analytics services to understand:
- website traffic
- popular tools
- user experience
- platform performance
- technical issues
Analytics data is used to improve VetCalc.
9. Sharing Information
We may share information with trusted service providers including:
- website hosting providers
- cloud infrastructure providers
- email delivery providers
- analytics providers
- security providers
- payment providers (if applicable)
All service providers are required to protect personal information appropriately.
We never sell personal information.
10. International Transfers
Some service providers may process information outside the United Kingdom.
Where international transfers occur, appropriate safeguards will be used including:
- adequacy decisions
- Standard Contractual Clauses (SCCs)
- equivalent lawful safeguards
11. Data Security
VetCalc uses appropriate technical and organisational security measures including, where appropriate:
- encrypted connections (HTTPS)
- password hashing
- encrypted sensitive information
- database access controls
- role-based permissions
- audit logging
- secure hosting
- software updates
- vulnerability management
No internet-based system can guarantee absolute security.
12. Data Retention
We retain information only for as long as necessary.
Typical retention periods include:
| Information | Typical Retention |
|---|---|
| Account information | Until account deletion plus reasonable legal retention period |
| Saved calculations | Until deleted by the user or account closure |
| Professional verification | Whilst account remains active |
| Support enquiries | Up to 6 years where appropriate |
| Security logs | As reasonably required for security |
Retention periods may be extended where required by law.
13. Your Rights
Depending upon your location, you may have the right to:
- access your personal information
- correct inaccurate information
- delete your information
- restrict processing
- object to processing
- withdraw consent
- request portability
- complain to a supervisory authority
We will respond to legitimate requests within applicable legal timeframes.
14. Account Deletion
Users may request deletion of their VetCalc account.
Following deletion:
- login access will end
- personal information will be removed or anonymised where appropriate
- information required for legal compliance may be retained
- anonymised usage statistics may continue to exist
15. Children’s Privacy
VetCalc is intended for veterinary professionals and individuals aged 18 years or over.
We do not knowingly collect personal information from children.
If we become aware that information has been collected from a child without appropriate authorisation, we will remove it.
16. Third-Party Websites
VetCalc may contain links to third-party websites.
We are not responsible for:
- their privacy practices
- their content
- their security
- their terms of use
Users should review the privacy policies of any external websites they visit.
17. AI-Assisted Content
Some educational content may be generated or assisted using artificial intelligence.
Where AI technologies are used, personal information is not intentionally used to train public AI models.
AI-generated content is reviewed where appropriate but should always be interpreted alongside professional judgement.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Material changes will be notified through the website where appropriate.
The latest version will always be available on VetCalc.
19. Contact Us
For privacy enquiries, data protection requests or questions about this Privacy Policy, please contact:
Privacy Officer
VetCalc
Email: privacy@vetcalc.biz
Website: https://www.vetcalc.biz
20. Complaints
If you believe we have not handled your personal information appropriately, please contact us first so we can investigate.
If you remain dissatisfied, you may also complain to the relevant data protection authority in your jurisdiction.
For users in the United Kingdom:
Information Commissioner’s Office (ICO)
Summary
VetCalc is committed to protecting your privacy while providing a trusted platform for veterinary professionals. We collect only the information needed to operate and improve our services, never sell your personal information, apply appropriate security measures to protect it, and give you control over how your information is used.